Anthill Collective’s Research Director, Will Bibby, partnered with Nesta on a project that builds on more than a decade of research to pioneer a new approach to public service innovation. Public services often face ongoing challenges in meeting community needs, and there is space for a thoughtful reevaluation of how these services are designed and delivered.

Traditional models often fall short of addressing the nuanced and evolving needs of the communities they intended to serve. Will partnered with the Nesta team to bridge the gap between the design of public services and the needs and perspectives of the people who use them.

We were able to turn Nesta’s research findings into innovative ideas and real-world solutions, reframing how public services meet community needs. The project developed user-friendly tools and platforms that simplified access to services, making help and support more reachable for everyone. Community workshops not only brought people together but also equipped them with the skills to make a difference in their own neighborhoods. By focusing on what truly matters to the community, we saw an increase in engagement and satisfaction, proving that services can be both meaningful and efficient when they're built with and for the people they're intended to serve.